隐私条例

Effective Date: 20 June 2025
Domain: haiwaijiazheng.com
Contact: help@haiwaijiazheng.com

haiwaijiazheng.com (“we”, “our”, or “the Platform”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Who We Are

haiwaijiazheng.com is an online platform that connects users with independent domestic service providers such as maternity matrons (月嫂), nannies, and housekeepers.
We are not an agency and do not employ or manage any service providers directly.

2. What Personal Data We Collect

We may collect the following personal information from users (clients and service providers):
Name and contact details (email, phone number)
Location (city/country)
Basic service preferences (e.g. type of care needed or offered)
User-submitted messages or forms
IP address and browser metadata (for analytics and security)
We do not collect sensitive personal data (e.g. health or financial information) unless voluntarily provided.

3. How We Use Your Data

We collect and process your data for the following lawful purposes:
To register your account and profile
To connect users with potential service providers or clients
To respond to inquiries and communication
To maintain the security and performance of our platform
To comply with legal obligations

4. Lawful Basis for Processing

Under UK GDPR, our lawful bases for processing your data include:
Consent – when you actively submit forms or contact us
Contract – when facilitating a match between client and service provider
Legitimate interest – for security, fraud prevention, and analytics
You have the right to withdraw consent at any time.

5. Data Shared with Third Parties

We do not sell or rent your data to third parties.
We may share limited information with service providers or clients for service coordination, only with your consent.
Analytics and hosting providers (e.g. cloud services) may access anonymised data to help us operate the platform.

6. Third-Party Service Providers (Disclaimer)

If you choose to engage with a third-party service provider (e.g. 月嫂, nanny, housekeeper) via our platform, please note:
Any information shared directly with them is outside our control.
The third-party service provider is the data controller for any personal data you provide to them directly.
We are not responsible for their privacy practices or any data misuse that occurs outside our platform.
We strongly advise that users independently verify the identity and data handling practices of any provider they engage.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations. You may request account deletion at any time by contacting us at help@haiwaijiazheng.com.

8. Your Rights

Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or request restriction
Request data portability (where applicable)
File a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure and we cannot guarantee absolute protection.

10. International Users

As the platform serves users globally, your personal data may be stored or processed outside the UK (e.g. in cloud environments). We ensure appropriate safeguards are in place for cross-border transfers, where applicable.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page and indicated with an updated effective date. Continued use of the site constitutes your acceptance.

12. Contact Us

For any questions or concerns about this policy or your data, please contact:
help@haiwaijiazheng.com